BRB Customer Service Survey

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Customer Service Survey

In order to better serve you, the Texas Bond Review Board would like to know about your experiences with us. If you rate any category Below Average (2) or Poor (1), please indicate your reason(s) in the comments section at the end.

Please indicate the area in which your primary services were received:

Are the staff members helpful, courteous, and knowledgeable?
Poor Below Average Average Above Average Excellent N/A
Is the Board's office accessible, clean, and adequately equipped for your needs?
Poor Below Average Average Above Average Excellent N/A
Is communicating with the Board staff via telephone, mail, or electronic mail a trouble-free and efficient process?
Poor Below Average Average Above Average Excellent N/A
Is the Board's website user friendly?
Poor Below Average Average Above Average Excellent N/A
Does the site contain adequate information about the Bond Review Board and the services provided?
Poor Below Average Average Above Average Excellent N/A
Are service complaints easy to file?
Poor Below Average Average Above Average Excellent N/A
If you used the complaint process, was it resolved in a timely manner?
Poor Below Average Average Above Average Excellent N/A
Are Board staff members prompt in providing requested information?
Poor Below Average Average Above Average Excellent N/A
Are any reports, instructions or other printed information provided by the Board accurate and easy to understand?
Poor Below Average Average Above Average Excellent N/A

Any Additional Comments to help us better our staff/service?

Name (Optional):

E-mail (Optional):

Phone (Optional):

You must click on the "Submit Questionnaire" button to submit your response.

Texas Bond Review Board
P.O. Box 13292, Austin, TX 78711-3292
512-463-1741

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